Hello
Our customer replaced an employee. They went in and changed the username of the account in the management portal to the new employee.
Now I can access the Lync form the users PC no worries with the new User name and password. I can log into the owa portal and see the old users emails and the new users emails. But when I create a new profile in Outlook 2010 on the PC I am unable to set the account up manually of automatically.
Using the Auto setup the configuration stops at retreiving server settings. It just sits there with the little wheel spinning until i click cancel and then it advises it will try connecting with no encyption which fails. When using the Manual setup I click to resolve the server name and password and it advises the exchange is not online.
I have followed the how to setup the outlook manually from the website which advises about http connection etc...
From the Owa I have the server address as sinprd0310.outlook.com
I ran the download from the website and did any updates but this PC was accessing the email under the original employees name. It only stopped working when the User name was changed.
I would try recreating the account but there are a few hundred emails in the account.
I have also tried setting up the account both manually and automatically on a second machine with the same errors.
Any help or ideas would be great. If you need more info please let me know.
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