Tag: Outlook Calendar

Cannot create Outlook.com Exchange account for Outlook 2013 (Office 365 Home)

My goal here is to be able to synchronize my Outlook Calendar (and hopefully Task List) between my Windows 8 phone and my desktop.  I’m using Outlook 2013 version 15.0.4623.1003.  

I’ve followed the instructions posted here: http://support.microsoft.com/kb/2459660

Unfortunately, I’m getting failures when setting up Outlook 2013.  Per the instructions for users who are using Outlook without Exchange, I’ve attempted to add a new email account manually using the “Outlook.com or Exchange ActiveSync compatible
service
” option.

The credentials I’m using on the Server Settings dialog are:

User Information:

Your Name: <my full name>

E-mail Address: <my Live ID email address>

Server Information:

Mail Server: m.hotmail.com

Logon Information:

User Name: <my Live ID email address>

Password: <my Live ID password>

When I enter these credentials, I receive the following error:

“Log onto Exchange ActiveSync mail server (EAS): The username or password you entered isn’t working. Please try typing them again.”

The Live ID email address that I’m supplying is the base address that I’ve used for my Microsoft account since the Passport days.  I’m not using an Outlook alias.  It’s the same ID I’m using on my phone and that I use with the Windows Store and Xbox Live.
 If it’s of any consequence, the email address is in the “ix.netcom.com” domain.  (It’s an ancient email address.)  I do have a single Outlook alias, and I’ve tried that as well.

I’ve also tried setting the server to “blu-m.hotmail.com” and “blu405-m.hotmail.com”, which is the server assigned to my Windows Phone account.  The exact same credentials work fine on my phone and Outlook.com.

I’ve also verified that the Microsoft Exchange Add-in, UmOutlookAddIn.dll, is installed and active.

I’d really appreciate any help I can get with this issue.

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