I downloaded the latest version of Skype (19 June 2014). I did not make a call for another 24 hours. During that 24 hour period Outlook worked. From the moment I made the first Skype call Outlook stopped working. It is stuck in trying to connect. I uninstalled
Skype, deleted all references from the Registry and deleted all folders. I restarted my computer. I am using Outlook Microsoft Office Professional Plus 2010 Version 14.0.7116.5000 (32-bit). I am running Windows 7 Enterprise, SP1.Can anyone help?

16. June 2014 · Write a comment · Categories: Uncategorized · Tags: ,

I just installed Windows 8.1 64-bit. This is weird because I’ve used Win 8.1 before and don’t remember ever having to give my webcam permissions to specific apps.

However, when I launch Windows Essentials – Movie Maker, I see my webcam in the OPTIONS window, but no stream, just a black window.

I had the same issue with Skype. 

I found a support article showing how to get to the webcam permissions screen (in Metro: win+c, type webcam, click on webcam privacy settings. I enables Skype and all is well in Skype.

Essentials Movie Maker is not listed and there is not way to “search for other apps” or the like.

I just started using Movie Maker on my Win 7 laptop and it just worked, even with the same USB webcam and the built in webcam.

Any help or direction is greatly appreciated.

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As far as I can tell my Outlook 2013 is drawing pictures from my Skype contacts to populate user photographs in my emails. For only one of my contacts (one from whom I get multiple emails a day) the user photograph is of a person neither of us know. I have
had this contact change the profile picture in their Skype account, but it does not change the picture on the emails I receive. (I have unchecked the “show user photographs when available” and restarted my outlook and computer a number of times.) It is mildly
irritating to have this unknown person on my emails.

I am using various accounts including Exchange and IMAP. I am running Windows 8.1

Thank you for your help.

I have been trying to connect my Skype to Microsoft Outlook 2013 (Desktop) so I can enjoy the IM features however I have not be able to.  The funny thing is that I can use the Instant Messaging from my  Hotmail Account (which is in my Microsoft Outlook as
an Exchange Active Sync Account) so this is kind of driving me mad.

I have also logged in my Skype account from my Skype desktop application but I cannot see my Skype contacts in my Microsoft Outlook Contacts. In fact I have not got the choice to click the IM Icon neither the Call and Video Call icons. I have tried literally
everything. What is what I am doing wrong? What is it?!!! I am not a happy girl so I am about to throw the towel in. I hope someone can help!!

I though windows live messenger was dead but when i updated windows essentials came up. I’m not sure so don’t be annoyed if I’m incorrect but i though it became Skype or something like that. I wonder why i got it

16. April 2014 · Write a comment · Categories: Uncategorized · Tags:


I have Windows Phone 8.1, my partner has 8.1, she is my contact through her Microsoft account which she also signed into Skype with. We attempted to use the feature of going to a Skype video call from a standard phone call and the Skype button is greyed

I then notice she does not have any Skype details in her profile on my phone – only email (her Microsoft account) (which is also her Skype account). So I search for her using her Microsoft email address in Skype and she appears as a non-contact who I have
to send a request to!

So now I have her twice in Skype; Once for Skype and once for Messenger!! I tried linking her accounts in her profile on my phone – which then shows her as one contact at outlook.com too – who I can Messenger chat with AND start a Skype call at outlook.com!!

I have repeated this with a friend who was also previously a long time Messenger user that has downgraded to Skype.

None of this was previously an issue as we all still used Messenger and could chat with the now GREATLY missed built in Messenger chat on Windows Phone, but now this has been dropped we are forced to use the depressingly slow and awfully clunky Skype app(s).
This is what has brought the cross-app disconnect to light for us.

Why do we now have 2 accounts using the exact same email address? This REALLY needs fixing ASAP.

14. April 2014 · Write a comment · Categories: Uncategorized · Tags: , ,

I have Windows 8.1 and use Skype messaging, but the video messaging sign on the Skype page is greyed out, I have contacted Skype and an agent took over my computer to try and correct the problem but with no success and I was told it was a Microsoft problem
and to await an update this was two weeks ago and still no update, so how can I get video messaging to work or contact Microsoft in order to fix this ?

I will do my best to simplify this problem:

First – I have a desktop which is running Windows 8.1. I run it in desk top mode.

I have Skype installed and have had a Skype account for several years. I also have Windows Essentials installed. The most important part of WE, for me, is Windows Live Mail. It is a very useful mail program.

Now – the problem: Every day when I boot up my PC, I get a message from Windows Live Messenger stating that a new version is available. This message seemingly came from no-where starting about a month ago. I’m given two choices, I can upgrade or not upgrade.
If I say okay to the upgrade the program returns a message which says there is already a newer version installed. I assume that this is referring to “Skype”. Since it seems to be discouraging me, I select “Cancel”.

Of course the next time I reboot the same upgrade message is present. It is quite annoying. I really just want the annoying message to go away, but I’m not sure what is driving it. The thing that I don’t want to do is to disrupt my Windows Live Mail program
with all my e-mails and contacts.


Despite the title, this is an Outlook question!

We have 32 bit MS Office 2007 suite (Word, Excel etc) and in particular, Outlook 2007 as well as Skype, on a 64 bit Windows 7 O/S (our standard install). We also use SharePont 2007. To the left of each user’s name, as it appears in the SharePoint Colleague
Tracker (a standard web part) is an Outlook presence awareness ‘pawn’ – a circular icon that in our environment
always remains gray. However, if you hover over the ‘pawn’ you see a dropdown that has a number of Outlook related items in it, such as when the person is next free, and a link to their Outlook contact details etc. This Outlook presence awareness
is, I believe, due to the NAME.DLL installed in Program Files (86)\Microsoft Office\12.

Now, one of our users recently installed MS Project 2010 – and suddenly his pawns have lit up with Skype presence colours! Yellow for not available, green for available etc. If he click on the pawn he gets a 2010 style contact card with options to email
or instant message via Skype etc. He still has the standard install in terms of 32 bit Office 2007 etc – Outlook 2010 has not been installed.

Looking at his registry, it looks like the Skype presence pawn activation is due in part to the following files stored in Program Files (86)\Microsoft Office\14:




We would love our Office 2007 users to have this Skype presence awareness too, so I have been experimenting with copying these files over to our standard install to Program Files (86)\Microsoft Office\12 and using RegSvr32 to register NAME.DLL and NAMECONTROLPROXY.DLL
etc – but it does not work.

Obviously I am missing something that a the install of a further MS 2010 Office product does to an already installed Office 2007 suite. To test this out I installed Outlook 2010 on my PC, and immediately the pawns lit up in SharePoint, but we are not currently
in a position to upgrade everyone’s client (1000 + users), due to training issues etc.

So – does anyone have an idea how I can reproduce what happened without having to resort to the overkill solution of installing an unnecessary 2010 Office product onto each user’s PC?

All pointers/suggestions gratefully received!


01. February 2014 · Write a comment · Categories: E-Mail · Tags:

Is there any discussion about adding a Skype field in the Outlook contact information that, when clicked, would initiate a Skype to Skype call? This seems to make sense to me since Microsoft owns both programs. I assume using a user-defined field would
not generate such a call.

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30. January 2014 · Write a comment · Categories: Uncategorized · Tags:

Please can you tell me how to recover the contacts of windows live which disappeared and were replaced by Skype contacts. (I don t know what was the cause of this)

when I made a restore from 2 days ago , I could find them again , but when I closed the computer and started it again they disappeared again.
the restore operation was very painful. because it looked that it never ended, and the monitor was all balck , the only way to get over was to press the windows key on the keyboard. I woudl not like to do again this restore with this difficulty.
thank you very much for your help
Lorys Sassoon
Outlook 2010 will crash with Skype running, occur in XP/Windows 7/Windows 8.
Solution in this thread doesn’t help: http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-crashing-after-logged-in-on-skype/abddbad3-aa3e-4c37-91d6-ce13f983eb8d?msgId=3d27bf3a-1ca0-4b0b-ad2e-211a1dcdf125&rtAction=1390382550507
If skype is closed, outlook 2010 will not crash.
I have tried safe mode, it is ok.
but if i uncheck all the add-ins and run normally, it will still crash.
Below is my event log: 

Faulting application name: OUTLOOK.EXE, version: 14.0.6109.5005, time stamp: 0x4e79b881

Faulting module name: mspst32.dll, version: 14.0.6108.5000, time stamp: 0x4e28ae03

Exception code: 0xc0000005

Fault offset: 0x0001432e

Faulting process id: 0x261c

Faulting application start time: 0x01cf17519b05a765

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Faulting module path: c:\progra~2\micros~1\office14\mspst32.dll

Report Id: 1f68a7c6-8345-11e3-be82-a41f7257b776

Faulting package full name:

Faulting package-relative application ID:

Please provide solution ASAP.

Thank you

15. January 2014 · Write a comment · Categories: Uncategorized · Tags:


14. January 2014 · Write a comment · Categories: Uncategorized · Tags: ,

A few days ago, I set up four (4) new email accounts on Windows Live Mail (I already have 2 such accounts, including one set up last week for Skype, so I can do it, is possible)

Initially, there was an error message, now gone, does not repeat, can’t recall the number

Each time I open my ’email’, the other accounts are opened, but the 4 in question, continue to ask me to complete the ‘properties box’, twice for each address, but for no result

The banner line of each email page states that ‘…in synchronising your accounts … please return in a few minutes’ (or something like that …

In the Left Column, where the addresses are lsited, there are no  … inobx, sent etc … for the 4 new boxes

It is like they are in limbo … I followed the process outlined, it seemed fairly simple

Perhaps I have omitted to do ‘something’

A bit confused … do not know whether to simply delete them, try to start again …

Anu ideas would be appreciated



I can not use messenger windows live 2012 or outlook messenger.
Skype can not connect mit my microsft account I DONT HAVE MORE WINDOWWS 8.
Nothing wors, and microsoft and skype and outlook allways say on internet things that never worked or impossible
to program.